Return Policy

Return Policy

(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

[This returns policy applies to customers of Janome Sewing Centres irrespective of your geographical location.]

This policy does not affect any statutory rights you may have.

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of receipt of the product;

(b) the returned product is unused, in its original [unopened] packaging and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.

(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must:

Returns Due to Faulty or Damaged Goods

  1. If you purchased a product that was damaged or faulty when you received it, we will replace the item with an undamaged one.
  2. You must fill out a Returns Request Form (email [email protected] to request a copy of this form or call Janome Sewing Centres on 07 3355 5522) and return the Form with the faulty product. The delivery and postage costs to return the product to us will be your responsibility.
  3. A replacement item will be forwarded to you at no cost to you, on receipt of the returned goods.

Returns Due to Incorrectly Supplied Goods

A refund or exchange of goods may be applicable if we provided you with
a product that you didn’t order; provided you with the wrong order sold you something that does not match its description.

Process

  1. You must fill out a Returns Request Form (email [email protected] to request a copy of this form or call Janome Sewing Centres on 07 3355 5522)
  2. A replacement item will be forwarded to you at no cost to you, on receipt of the returned goods.
  3. The goods must be returned in original condition; however if they has been damaged by you or damaged through you using them, we will not be able to accept their return. In this case, a replacement product will not be sent to you.

Changing your mind

Unfortunately, we are unable to refund or allow you to return products if you simply change your mind, or if you do not want to have them anymore. We attempt to provide you with all the information you need on our website and in product information brochures to help you make an informed decision before you buy.  We provide products that are based on the application of certain ideas, words, knowledge and information to assist individuals and/or organisations to improve their daily business. Once a customer has read the information, it has effectively been ‘consumed’ and therefore even if the product was to be returned, it may continue to be ‘used’ by the customer for a long time. Whilst you may return the product to us, you are not able to return the knowledge that you have gained from the product.

Returning Overseas Orders

If you have purchased a product from us and you live outside of Australia, the process for requesting a refund is the same as noted above; however the cost of returning the goods to Australia including packaging and postage, will be your responsibility.

Issuing a Refund

Refunds will only be provided if we have agreed to you returning the product and issued you with a Returns Request Form.

Where payment has been made in full, your refund will be supplied either by cheque or direct deposit into your bank account.

Cancelling an Order

Orders which are to be mailed out must be cancelled no more than 24 hours after placement in order to avoid paying the cost of the product by calling +61 (if outside Australia) 07 3355 5522. As we pride ourselves on reducing the time between placement of an order and shipping of that order, any order cancelled after 24 hours will not be eligible for a refund.

Orders which are taken online with an instant download of file are not able to be cancelled as the transaction occurs immediately the order is placed.

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